Not just IT. Your IT.
The ICTIC Technicians are fully trained and capable of performing any IT tasks either a Primary or Secondary school may need. Our flexible support packages offer regular onsite visits, remote support, and short-term IT management or ad-hoc troubleshooting, tailored to your needs.
- ✔️ Regular onsite visits, remote support, and short-term cover
- ✔️ Minimize downtime and ensure maximum efficiency
- ✔️ Respond to your organization’s specific IT needs
ICT Support
As part of our ICT Support Service, we offer:
- A dedicated consultant with scheduled visits to suit your needs
- 24/7 support via phone, email, or service desk, with remote or on-site response within 24 hours if needed
- Bespoke staff training on software and e-safety at no extra cost
- Strategic ICT planning and regular review meetings
- Supplier liaison to ensure best value and tailored solutions
- Short-term contracts to cover staff absence and maintain continuity
- Hardware repair (where possible) and full hardware/software audits
Network & Infrastructure
We can offer you a comprehensive survey of your existing network or help you decide what you need for a new one. Working to your needs and budget, we can offer tailored advice and on-going support and training in every aspect of your network, including:
- Servers
- VLANs
- Firewalls
- Cloud storage & Backup
- User management
- WIFI
For any new potential support customer we offer a FREE no obligation ICT health audit of your network.
E-Safety & KCSiE Compliance
E-safety is a top priority, especially in schools, where protecting both children and staff is crucial. We’ll work closely with you to ensure compliance with the government’s KCSiE (Keeping Children Safe in Education) requirements, including robust filtering and monitoring systems.
By partnering with your internet provider, we’ll make sure you have the appropriate levels of filtering in place for both staff and students.
We also understand the importance of quick and actionable reports. To help with this, we offer solutions like Senso, which provides comprehensive monitoring of device and internet usage across all devices, ensuring your environment stays safe and secure.
User & Account Management
We can help you manage all aspects of your user and account management, for different levels of security and authentication:
- Role-based access control and secure single sign-on (SSO) to ensure the right people have access to the right resources.
- Multi-factor authentication (MFA), password management, and activity tracking for enhanced security.
- User setup and management for Microsoft 365 and Teams.
- Google Workspace users, Organisational Units and Google Drive access.
WiFi Setup & Management
Working with industry-leading systems such as Ubiquiti/UniFi and Ruckus, we can deliver tailored WiFi solutions, whether you’re installing a new WiFi network or upgrading an existing setup.
Either as an individual requirement or as part of a comprehensive site assessment we can provide you with full WiFi setup and installation, including:
- Equipment sourcing and costing.
- Installation, setup, management and on-going support.
- Performance monitoring, updates and troubleshooting.
- Configuration for Virtual Local Area Networks (VLANs) to segment your network and enhance both security and performance.
MDM & Device Management
We work with a wide range of MDM and Device Management solutions to make managing your devices simple and efficient. Whether it’s desktop computers, laptops, iPads, Chromebooks, or a mix of all, we can tailor a solution that fits your needs. Our expertise includes systems such as:
- Microsoft Intune
- Google Workspace Device Management
- Mosyle
- Meraki
- Lightspeed
Training & IT Planning
Over the years we have provided training on a wide range of products and services such as:
- Microsoft Office 365
- Google Workspace
- The Microsoft Office Suite
- Smart Notebook
- iPad management and classroom use.
- Interactive screens and visualisers.
If there is anything we don’t know we will find investigate and bring the information to you in a user friendly manner. We also work with several partners that will send out a trainer to your school and we can be present to ensure you get the best out of your training and we are on hand to deal with any technical questions.
We offer this free of charge to our contracted customers, but please contact us if you would like us to come in to your school or business, to deliver staff training, or discuss your IT roadmap.
Equipment & Quotes
We are independent and so are always on the lookout for the best buy and importantly the right product for our customers but we do have some preferential suppliers that we can recommend and work with regularly.
We recommend and install servers, computers, mobile devices and peripherals. We also work with local partners for audio visual device installation such as interactive smart screens and network technologies such as cabling and wireless networks.
As part of our service we will project manage any hardware you purchase and where we bring a partner in we will work with them and you to make certain your end goal is reached.
Windows & Microsoft 365
Our Windows and Microsoft 365 support covers everything you need to manage your environment seamlessly. We help with:
- User account / email creation.
- Microsoft licensing for users and software, including Microsoft Office Apps.
- Shared email groups, forwarding, and customised email management.
- OneDrive and Microsoft Teams setup and configuration.
- Enhancing security with Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
- Intune Device Management to secure and manage all your devices efficiently.
Additionally, we can provide ongoing support for other essential Microsoft 365 features, such as SharePoint, OneDrive, ensuring you get the most out of your Microsoft 365 subscription.
We can also help you access the best available pricing for the latest versions of Windows Pro and Education.
Google Workspace
As an official Google Cloud Partner, we can support you with:
- Google Workspace creation and subscription requirements.
- User account creation and management.
- Configuring shared email groups.
- Google Drive setup and management.
- Enhancing security with Multi-Factor Authentication (MFA) and Organisational Units.
- Chromebook purchasing, licensing and management.
- (GCPW)Google Credential Provider for Windows devices.
We can also support you in using other aspects of Google Workspace, including Gmail, Calendars, and Google Classroom.
